Ivan's Exterior Cleaning Services logoIvan's Exterior Cleaning

Privacy Policy

Last updated: 8 September 2026

1. Who We Are

Ivan's Exterior Cleaning Services (“we”, “us”) is the data controller for the personal data described in this policy. We are based in Lowestoft, Suffolk. You can contact us at Ivans_cleaning@yahoo.com or 07465 966405.

2. What We Collect

When you use this website, we may collect:

  • Contact details you submit through our enquiry form or by email (name, phone number, email address, postcode, and the content of your message).
  • Anonymised usage data via Google Analytics (pages visited, approximate location, device type), but only if you accept analytics cookies via the cookie banner.

3. How We Use It

We use your data to:

  • Respond to your enquiry and provide a quote for our services.
  • Understand how visitors use this site so we can improve it (only where you've consented to analytics cookies).

We do not sell your personal data or use it for third-party advertising.

4. Legal Basis

We process enquiry data on the basis of legitimate interest (responding to a request you've made) and, where a job is booked, to take steps towards a contract. Analytics cookies are only used with your consent, which you can withdraw at any time by clearing your browser's local storage for this site.

5. Third Parties

We use the following third-party processors, each of which processes data under its own privacy policy:

  • Google Analytics (GA4) — anonymised usage analytics, only with consent.
  • Brevo — used to deliver enquiry form emails to us.
  • Google Places API — used to display genuine customer reviews.

6. How Long We Keep It

We retain enquiry data for as long as reasonably necessary to respond to your enquiry and, if you become a customer, for the duration of our working relationship plus any period required for accounting and legal purposes.

7. Your Rights

Under UK GDPR, you have the right to access, correct, or request deletion of your personal data, and to object to or restrict how we process it. To exercise any of these rights, contact us at Ivans_cleaning@yahoo.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

8. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated revision date.

We use cookies for basic site analytics (Google Analytics) so we can see which pages are useful. No data is shared for advertising. See our Privacy Policy for details.